Are you a Human Services Professional looking for a mission-driven opportunity to improve the lives of Montana Youth? Are you skilled in providing a superior level of customer service, have a knack for recruiting volunteers? Do you happen to be an individual comfortable with performing social services-based assessments and creating positive-rewarding experiences for others in our community? Further, and better yet do you like coordinating youth programs and taking on a critical mission in our society: 1-on-1 Mentoring of vulnerable youth! If any of this is seems to be a fit for your skills and interests, WE SHOULD CHAT! This may be that next career opportunity you have been searching for.

Career Opportunity: Community Program Specialist; a full-time, non-exempt role.
Organization: Big Brothers Big Sisters of Yellowstone County (BBBSYC)
Location: Billings, Montana (office headquarters)
Compensation: $13.00 – $15.00 /Hour + DOE; plus, a comprehensive benefits package!
To learn more: Email Ryan Callan (Board President) at;  Better yet give me a call at (406) 248-6178
SUMMARY / OBJECTIVE: This role’s responsibility is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. Secondly, they are to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBSYC on the part of volunteers.

A successful Community Program Specialist will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time; customer satisfaction, and quality ratings in customer relations processing leading to high match retention. As well as match closure rate, match retention rate, average match rate, volunteer rematch rate, and customer satisfaction.

INFORMATION ABOUT BBBSYC: Our mission is to provide children facing adversity with strong and enduring, professionally supported 1-to-1 relationships that change their lives for the better, forever. Our Vision; That all children achieve success in life.


A. Excellent written and verbal communication skills; technical writing skills and experience are an asset and preferred.

B. Exceptional Customer Service Skills, externally and internally.

C. Highly skilled with volunteer recruitment, and meeting facilitation.


1) Experience working with both child and adult populations, preferably assessment and relationship development experience

2) An understanding of child development and family dynamics

3) Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Preferred: Specific assessment, intake or interview experience is highly preferred.


A) Minimum Bachelor’s degree in social services, human resources or related field required.

To apply, please submit a 1-page cover-letter outlining how your professional qualifications best fit the above role description and requirements, along with an updated copy of your resume to Ryan at